Last Updated: June 2026

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PT Anugrah Lumei Raya ("Lumei", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, interact with our content, or contact us regarding our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you contact us through WhatsApp, contact forms, email, or other communication channels, we may collect:

• Name

• Company name

• Job title

• Email address

• Telephone number

• WhatsApp number

• Project requirements

• Other information voluntarily provided by you

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Website interaction data

This information is collected through cookies, analytics platforms, and advertising technologies.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests

• Provide product and service information

• Prepare quotations and project proposals

• Improve our website and user experience

• Measure website performance

• Understand customer interests and behaviour

• Conduct marketing and advertising activities

• Maintain security and prevent misuse of our website

• Comply with legal obligations

3. Analytics and Advertising Technologies

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages viewed, session duration, traffic sources, and general user behaviour.

Google may process this information in accordance with its own privacy policies.

Meta Technologies

We use Meta technologies, including:

• Meta Pixel

• Meta Conversions API (CAPI)

• Meta Ads Manager

• Meta Audience and Retargeting Tools

These technologies help us:

• Measure advertising performance

• Understand how visitors interact with our website

• Improve advertising relevance

• Build audiences for future marketing campaigns

• Deliver relevant advertising to website visitors

Information collected may include page visits, website interactions, and conversion events such as contact requests or WhatsApp enquiries.

We do not receive sensitive personal information from Meta. Data is processed according to Meta's policies and applicable laws.

4. Cookies

Our website uses cookies and similar technologies to:

• Enable website functionality

• Measure website usage

• Improve user experience

• Support advertising and analytics activities

You may control cookie preferences through your browser settings.

Please note that disabling certain cookies may affect website functionality.

5. How We Share Information

We may share information with trusted service providers that support our business operations, including:

• Website hosting providers

• Analytics providers

• Advertising platforms

• Customer communication platforms

• Cloud storage providers

We do not sell personal information to third parties.

We may disclose information where required by law or to protect our legal rights.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent where applicable

• Object to certain processing activities

Requests may be submitted using the contact details below.

9. International Data Transfers

Some service providers used by Lumei may store or process information outside Indonesia. By using our website, you acknowledge that information may be transferred and processed in jurisdictions with different data protection laws.

We take reasonable steps to ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.

11. Contact Us

PT Anugrah Lumei Raya

Website: https://www.lumei.id

Email: info@lumei.id

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.